789p Frequently Asked Questions

You must be 21 years of age or older to register and play on 789p. This is a strict requirement and is enforced during the KYC identity verification process. Underage gaming is prohibited, and accounts found to belong to players under 21 will be suspended.

KYC stands for Know Your Customer. It is an identity verification process required before you can withdraw funds from your account. You will need to submit a clear photo of a government-issued ID — such as a passport, driver's license, or national ID. This helps keep your account secure and ensures that withdrawals go to the rightful account holder. For more details, review the Terms & Conditions.

No. Each player is allowed only one account on 789p. Creating multiple accounts is against our Terms & Conditions and may result in account suspension and forfeiture of funds. If you have trouble accessing your account, contact support at [email protected] rather than creating a new one.

Once logged in, you can update your password, mobile number, and email address from your account settings. If your registered mobile number has changed, contact support at [email protected] with proof of identity to update your contact information securely.

You can deposit funds in PHP using Philippine online banking, GCash, Maya, or bank transfer. To make a deposit, log in to your account, go to the Deposit page, select your preferred payment method, enter the amount you want to deposit, and follow the instructions. Your balance will be updated immediately after the transaction is confirmed.

The minimum deposit amount depends on your chosen payment method. Typically, the minimum deposit is around ₱100 to ₱200. Check the Deposit page for exact amounts and any current promotions that may affect minimum deposit requirements.

789p does not charge fees for deposits. However, your bank or payment provider may charge transaction fees depending on the method you choose. Check with your bank or e-wallet provider for details about any fees they may apply.

Most deposits are processed instantly. If you deposit using online banking, GCash, or Maya, your balance should update within seconds. Bank transfers may take a few hours to process depending on your bank. If your deposit does not appear within a reasonable time, contact support at [email protected] with your transaction reference number.

No. 789p does not accept credit cards or cryptocurrency for gaming deposits. You can only fund your account using Philippine online banking, bank transfer, or e-wallets like GCash and Maya. This ensures compliance with local payment regulations in the Philippines.

To request a withdrawal, log in to your account, go to the withdrawal section, enter the amount you want to withdraw, and select your preferred payout method. Your request will be reviewed, and funds will be sent to your registered bank account or e-wallet after verification. Make sure your KYC verification is complete before requesting a withdrawal.

Withdrawal processing times depend on the method you choose. Most withdrawals are processed within 24 to 48 hours after approval. Bank transfers may take an additional 1 to 3 business days depending on your bank. If your withdrawal is delayed beyond the expected timeframe, contact support at [email protected] for assistance.

The minimum withdrawal amount is typically ₱500 to ₱1,000, depending on the payout method. Check your account dashboard or contact support at [email protected] for the exact minimum for your preferred withdrawal method.

789p does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own transaction fees when receiving funds. Check with your financial institution for details about any charges they may apply.

Withdrawals may be declined if your KYC verification is incomplete, if the bank or e-wallet details you provided do not match your registered account information, or if you have not met minimum wagering requirements. Contact support at [email protected] with your withdrawal reference number to find out why your request was declined and how to resolve the issue.

789p offers a full range of gaming options including slot games, live casino tables, sports betting on basketball, volleyball, boxing, football, and esports, fish games, eBingo, and online poker. Browse the Game Lobby to explore all available titles.

Some slot games and fish games may offer demo modes where you can try the game without wagering real money. However, live casino and sports betting require a funded account. Check the individual game pages in the Game Lobby to see which titles offer demo play.

To place a sports bet, log in to your account, go to the Betting section, browse upcoming matches or events, select the outcome you want to bet on, enter your stake amount in PHP, and confirm your bet. You can bet on PBA, NBA, international football, volleyball, boxing, and esports matches. Live betting is also available for selected events.

Yes. 789p is fully accessible from any mobile browser — no app download is required. Just visit 789p.lv from your mobile browser in Manila, Cebu, Davao, or anywhere else in the Philippines, and log in to start playing. All games, deposits, and withdrawals are available on mobile.

Once logged in, you can view your betting history, recent wins, and transaction history from your account dashboard. You can also visit the Wins page to see recent winners and top payouts across all game types.

Yes. 789p uses SSL encryption to protect your personal information, login credentials, and financial transactions. Your data is stored securely and is never shared with third parties without your consent. For more details, review our Privacy Policy.

OTP stands for One-Time Password. It is a security code sent to your registered mobile number when you log in from a new device or request certain account changes. This adds an extra layer of security to your account and helps prevent unauthorized access. Always keep your mobile number up to date.

To protect your account, use a strong password with a mix of letters, numbers, and symbols. Never share your password with anyone. Always log out after using a shared or public device. Enable OTP verification when logging in from new devices. If you notice any suspicious activity, change your password immediately and contact support at [email protected].

If you suspect unauthorized access to your account, contact support at [email protected] immediately. Change your password if you still have access to your account. The support team can lock your account temporarily while the issue is investigated and help you regain secure access.

You can set deposit limits, session time limits, and loss limits from your account settings. These tools help you manage your spending and time on the platform. For more information about responsible gaming, visit the Responsible Gaming page.

If you feel that gaming is affecting your well-being, finances, or relationships, take a break. You can request a temporary account suspension or self-exclusion by contacting support at [email protected]. For professional help, consider reaching out to local or international responsible gaming organizations. Visit the Responsible Gaming page for resources and support contacts.

Yes. If you wish to close your account permanently, contact support at [email protected] with your account details. The team will guide you through the account closure process. Any remaining balance will be returned to your registered bank account or e-wallet after verification.